Question: What does it mean to e-Government?

Answer: e-Government means changing relations between the state and citizens, private companies, customers and public bodies through the use of Internet technology. Specifically: interactions between the partners mentioned in the electronic way. This interaction can be viewed on a pure information exchange but also on service demands.

Question: Can a municipality e-Government operate, even if a clear identification of citizens still is not possible?

Answer: The identification of the citizen for the service requests via the Internet is a key size in e-Government. As long as the digital signature is not prepared yet. A solution based on the evidence of documents or copies thereof (home license, a copy of the identity card), which are sent by post to the town or cantonal administration skillfully. The processes for the treatment of such requests must be adapted accordingly.

Question: What are the benefits of e-government for the administration?.

Answer: The primary benefit is for the customers of the administration, which services can claim, without the switch instead. The administration can then treat these services then if there is time. A direct benefit to the administration arises only when the citizens via the Internet from the data entered into the software systems of management without new acquisition can be passed. This transfer, however, must be controlled.